At canvajewelhut, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a free full refund or exchange within 30 days of the purchase date. Our team is here to make the process straightforward and hassle‑free.
Company: KNOWSLEY FURNITURE CENTRE LTD · Email: [email protected]
- Full refunds and exchanges are accepted within 30 days from the date your order was paid.
- Returns requested after 30 days cannot be processed, and no refund will be issued.
- All returned items must be unused, undamaged, and in their original condition with all tags and packaging intact.
Follow these steps to ensure a smooth return or exchange:
- Contact us — Send an email to [email protected] with your order number and the reason for your return or exchange.
- Wait for confirmation — Our customer care team will reply with detailed instructions and the return shipping address.
- Pack your item(s) — Return the product in its original packaging with all labels, boxes, and accessories. The item must be in pristine, unused condition.
- Ship the return — Use a trackable shipping method and keep the tracking number. We are not responsible for lost or untracked returns.
- Email the tracking info — Forward your return tracking number along with the original receipt to [email protected].
Once your return is received and inspected, we will notify you of the approval status via email.
If you receive a defective, damaged, or wrong product, please contact us
immediately. We will cover the return shipping costs.
Tip: Return multiple items together in one package to qualify for
free return shipping on all of them. Separate returns may incur additional fees.
If the product is in perfect condition and you simply changed your mind, the return shipping costs must be borne by you. We recommend using a tracked shipping service for your protection.
- Refunds are issued to the PayPal account used for the original purchase.
- Please provide your PayPal account information when you contact us — this helps us process your refund quickly.
- Once your return is approved, refunds typically take 3–5 business days to appear in your account, depending on your financial institution.
- Original state required — Products must be returned in their original packaging, with all tags, labels, and accessories. Items showing signs of wear, use, or damage will not be accepted.
- Pre‑authorization is mandatory — Do not send items back before contacting us. Unauthorised returns may be rejected and sent back to you at your own expense.
- Right to refuse — canvajewelhut reserves the right to reject any return that does not comply with this policy. Rejected items will be returned to the original shipping address.
- Exchange requests — Exchanges follow the same process as returns. Once we receive your item, we will ship the replacement promptly.
If more than 5 business days have passed since your refund was approved:
- Double‑check your PayPal account and bank statements.
- Contact your financial institution — some banks take additional time to post refunds.
- If you’ve done both, email us at [email protected] and we will investigate immediately.
KNOWSLEY FURNITURE CENTRE LTD — operating as canvajewelhut. This policy is effective for all orders placed on our website.