Our Policies

Welcome to CanvasJewelHut. Below you will find our comprehensive guidelines regarding orders, payments, shipping, returns, and refunds. These terms apply to all purchases made through our website. By placing an order, you agree to these policies.

1. Order Placement & Registration

You are not required to create an account to place an order. However, registering an account allows you to track your order history and manage your preferences more conveniently. Both options are available at checkout.

2. Order Changes & Cancellations

You may cancel or modify your order within 24 hours of purchase. To request a change, please email us at [email protected] with your order number and the desired adjustment. After 24 hours, we begin processing and cannot guarantee changes.

3. Payment Methods

We primarily support PayPal for its security and convenience. PayPal accepts all major credit cards and bank transfers. At this time, we do not offer direct credit card processing on our site.

4. Order Receipt & Tracking

Once your order is confirmed, we will send you a purchase receipt and a tracking number via email. You can also log in to your account (if registered) and navigate to “My Orders” to see real-time status updates.

5. Adding Items to an Existing Order

If you wish to add additional items to your order, you may do so provided that (a) the shipping address is the same, and (b) the request is made within 24 hours of the original purchase. Please contact [email protected] immediately to combine shipments.

6. Order Preparation Time

We take great care in preparing each piece. During business days, please allow 2–5 working days for order processing before dispatch.

7. Delivery Time

Standard shipping typically takes 10–20 business days for delivery to most destinations. Delivery times may vary due to customs clearance or unforeseen carrier delays.

8. Tracking Your Shipment

After your order is shipped, you will receive an email with a tracking number. You can track your parcel using the carrier’s website or by signing into your CanvasJewelHut account and selecting “My Order” to view the status.

9. Duties, Taxes & VAT

• North America: All duties and taxes are included in the item price shown on the product page. No extra fees will be charged upon delivery.
• United Kingdom & EU countries: These regions are VAT‑free zones for our products; therefore, no VAT or additional tariffs are added to the displayed price.

If you are outside these regions, please check with your local customs for possible import duties.

10. Returns & Exchanges (30‑Day Policy)

We want you to love your jewellery. If for any reason you are not satisfied, you may return or exchange your item within 30 days of the purchase date – free of charge and with no restocking fee. After 30 days, we cannot accept returns or exchanges.

To initiate a return or exchange, please contact us at [email protected] and include your order number, the item(s), and the reason for return. For refunds, please provide your PayPal account email so we can process the reimbursement. We appreciate your patience as we handle each request carefully.

11. Refund Processing Time

Once we receive your returned package, our team will inspect the item(s) according to our quality standards. After the inspection is complete, we will notify you via email whether the return is approved. If eligible, the refund will be issued to your original payment method (PayPal) within 5–7 working days.

If you have any questions about your refund, feel free to reach out to [email protected].